Terms & Cancellation Policy

These terms apply to every booking made with RemovalsNation, a trading style of The LeadGenCo LTD (Company No. 17274904). By confirming a booking, you agree to the terms below.

Bookings & Quotes

Quotes provided through our online form or by phone are estimates based on the details you give us (property size, distance, access and inventory). The final price is confirmed once we've reviewed your full moving details, and may be adjusted if the actual job differs materially from what was described — for example significantly more items, restricted parking, or lack of lift access that wasn't mentioned at quote stage. We'll always confirm any change with you before the work goes ahead.

Cancellations & Rescheduling

• More than 7 days before your move: cancel or reschedule free of charge.
• 48 hours to 7 days before your move: a cancellation or reschedule may incur a partial charge to cover crew and vehicle allocation already committed to your slot.
• Less than 48 hours before your move: cancellations may be charged in full, as a crew and vehicle have been reserved exclusively for your booking.

If we need to cancel or reschedule a confirmed booking on our side (for example due to a vehicle issue or severe weather), we'll contact you as early as possible to arrange a new slot at no extra cost.

Payment

Payment terms are confirmed at the time of booking. Any deposit required to secure a date will be communicated upfront — no work begins until a booking is confirmed.

Insurance & Liability

Every RemovalsNation team carries public liability and goods-in-transit insurance as standard. If an item is lost or damaged during your move, let your crew know on the day and follow up in writing within 48 hours so we can log and assess the claim.

Access & Delays

Please let us know about parking restrictions, permit requirements, lift access or narrow staircases when you book. Delays caused by access issues not disclosed at quote stage may affect timing and cost on the day.

Changes to These Terms

We may update these terms from time to time. The version on this page is always the current one.

Questions

For anything not covered here, get in touch via our contact page or call +44 7417 355780.